Active framework management to optimise partner performance

Pre-award

Prior to award, we ensure that the systems and processes are in place so that the framework can be used by you as quickly as possible.

We develop a comprehensive understanding of the framework , associated processes and documentation, ensuring that our management tools, your support materials and websites are prepared for mobilisation.

We also ensure that all framework processes and contracts are in place and presented in an easy to digest format.

Monthly

We systematically review and analyse framework activity through monthly framework trackers and interactive dashboards, observing delivery partner performance by project, client, region and sector.

We actively manage partner performance via monthly governance meetings, observing a structured agenda with key actions tracked and reported upon. Each month, we ensure that any emergent issues are monitored, categorised and appropriately managed with lessons learned embedded into forward framework management processes.

Quarterly

We conduct a quarterly review of partner performance at a senior level. This engagement provides an opportunity to discuss the operation of the framework with the leadership teams of our delivery partners, ensuring that strategic and operational priorities are entirely aligned.

These collaborative activities are supported by shared risk registers and continuous improvement plans.

Annually

We conduct an in-depth annual review of each framework delivery partner to ensure that all legal requirements are confirmed and evidenced.

These include the provision of health and safety reports, value for money evidence, audited accounts, up-to-date insurance policies, warranties and undertakings and other certificates to ensure that each delivery partner remains in full compliance with the terms of the framework agreement.

Expiry

At the point where a framework is approaching expiry, a detailed governance process is carried out to ensure that all clients and delivery partners are fully compliant with the framework.

This means ensuring that all required contracts have been appropriately signed and stored, that delivery partners have met all of their obligations, and that you are kept informed about the expiry and guidance on how you can continue to use the framework.

Post expiry

After a framework has reached its conclusion, the framework management team will ensure that the demobilisation of the framework is managed, ensuring that all parties are clear on the roles and responsibilities related to the formal closure of the framework or, if applicable, migrating to a new, next generation framework.

Re-procurement

At the point of re-procurement, the framework management team will combine the prior framework performance reporting outputs with a detailed review of market conditions, delivery partner and wider marketplace feedback, as well as an in-depth assessment of client requirements.

This extensive research and development process lays the foundations of a procurement strategy for a next generation framework.