Client Relationship Manager (North East)

About SCAPE

SCAPE is a frameworks procurement organisation, owned through a public-sector partnership, that helps to improve the buildings that we use, the roads we travel on and the places we live. As a team, we seek to “create a world everyone deserves”, and this purpose drives every single activity, service, and strategy.

Values and behaviours sit at the heart of how we work together and provide a framework on how to approach our work and working relationships.

We're more than just a public sector procurement organisation, we're continuously evolving. This is an exciting time to join our business, which has grown significantly during the past five years, serving over 1000 clients across the UK, working with over 30 delivery partners, providing services with a value in excess of £12bn.

We're now looking to strengthen our offer to customers and are seeking to recruit a client relationship manager (North East) to deliver our growth aspirations.

About the role

As a client relationship manager for SCAPE, based from home with travel covering the North East, you will develop and manage relationships with clients, ensuring continued growth, with a sustainable and growing margin for the business. You will ensure that clients achieve successful delivery of their programmes through proactive engagement and monitoring of project progress. The role will look to ensure continued growth, involve consultatively exploring new and existing clients’ needs, advising of potential solutions and providing process and operational guidance and support.

The role is home-based, with travel across the North East. You will develop and manage relationships with clients, ensuring continued growth, with a sustainable and growing margin for the business. To ensure that clients achieve successful delivery of their call-offs via proactive engagement and monitoring of project progress. Consultatively exploring new and existing clients’ needs, advising of potential solutions; providing process and operational guidance and support, monitoring and regulating regional partner processes and performance to ensure consistency, quality and value for money to clients.

Your experience in client relationship management, public sector and, ideally, construction, civil engineering or consultancy will underpin your drive in developing an effective strategy for sustainable business growth, as well as ensuring value for money for our clients. Scape culture is centred upon respect and delivering real value in everything we do so commitment to team working is essential. ensure consistency, quality and value for money to clients.

About you

You will have experience in building relationships with clients, as well as an understanding of how public sector organisations operate. You will have experience of providing consultancy, construction and/or civil engineering services to the public sector. A chartered membership within a construction body would be beneficial but not essential.

You will have experience in building relationships with clients, as well as an understanding of how public sector organisations operate. You will have experience of providing consultancy, construction and/or civil engineering services to the public sector. A chartered membership within a construction body would be beneficial but not essential.

The benefits

In return you will be able to enjoy a range of benefits including a competitive salary package, and membership of the Local Government Pension Scheme. We provide an inclusive and engaging work environment with Scape being recognised in the Top 100 Best Not-for-profit Companies to work for by the Sunday Times Best Companies List. We support, challenge, and continually develop our individuals to make a significant impact and contribution. The successful candidate (s) will enjoy an exceptional working environment and a friendly welcome to the team.